ELEGANT ARRIVALS
Handmade jewelry from the heart
LOVE MY CRAFT!!!
Welcome to Elegant Arrivals. This has been a long time coming and I’m so glad you are here. Select SHOP to get started.
PAYMENT METHOD
Paypal via goods is the method we recommend you make payment by, as this offers protection for your purchase. We also use Stripe for card payments via the website which is a secure site. However we can offer bank transfer payments, or cash from local customers if required. Cheques or postal orders are NOT accepted. Payment must be made prior to your goods being made, unless stated otherwise.
Any contract for purchases made through the page will be with Elegant Arrivals.
Elegant Arrivals must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
PAYMENT METHODS ACCEPTED
Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club, Union Pay, Google Pay, Apple Pay
SHIPPING AND RETURNS
All items are delivered at the minimum using PIRATE SHIPPING but usually signed for, we always obtain proof of postage. We can not offer standard delivery if the value of the product is more then $20 and if we did we would not be able to make a claim against PIRATE SHIPPING should anything go wrong in the delivery of your parcel.
Should your order not arrive, please contact ELEGANT-ARRIVALS via Facebook or email, a replacement will be offered once a complaint has been completed with PIRATE SHIPPING.
We ensure all items are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for an exchange. An exchange will be issued once the item has been received back at ELEGANT-ARRIVALS.
All returns must be returned with ample protective packaging to ensure a safe return, a senders address, and must be sent via royal mail signed for, proof of postage must be obtained. A replacement will only be issued once the item has been received by us in the condition the sender received it.
All defects or order issues must be reported to our customer care team via e-mail, web chat, or social media pages within 48 hours of your delivery being received. After this time we will be unable to investigate issues and accept any liability for damages. All orders that have been accepted to be returned must be sent back within 14 days. (recorded).
Return & Exchange Policy
Custom Items: Custom-made items are exempt from the consumer contract regulations, the only exception being is if they're faulty or damaged. You must notify us in writing within 48 hours of receipt of your order.
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Transit damage must include photographic evidence of the packing to allow us to promptly investigate this with our courier service. Should ELEGANT-ARRIVALS not receive this information we will be unable to submit an investigation/claim against the service provider. Withholding this information will make you exempt from a refund or exchange.
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We endeavor to offer the best customer service possible, and if you are unhappy with your purchase, please contact us as we aim to have very happy customers.
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CONTACT US
CUSTOMER CARE
By purchasing you are agreeing to these terms and conditions. These terms and conditions apply to the use of this site, my facebook page, my website, twitter account, tumblr account and my instagram page and by accessing this page and/or placing an order you agree to be bound by these terms and conditions.
If you do not agree to be bound by these terms and conditions you may not use or access this page or any other accounts. These terms and conditions abide by The consumer contract regulations. You are welcome to print or store these terms for your own records.
ELEGANT-ARRIVALS own the copyright, trademarks and other intellectual property rights on all material and content on this page, which you may use, download, copy, publish, transmit, or otherwise make available by any other means only for your own personal, non-commercial use.
Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this page, without prior written consent, nor may you restrict or inhibit the use or enjoyment of it for anyone else. While we will use reasonable endeavors to verify the accuracy of any information we place on ELEGANT-ARRIVALS, we make no warranties, whether express or implied in relation to its accuracy.
This page contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions.
Occasionally this page may also include links to other, pages, websites or brands. These links are provided for your convenience to provide further information.
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PRICES
Prices are subject to change at any time, but are correct at the time of posting. Any glitches, typos or errors are not required to be honored. If an error is discovered at any time with regards to the goods that you have ordered, we will contact you at the earliest convenience, and give you the option to amend your order to the correct price, or cancel your order all together. Any special offers will have a clear displayed end date.
ORDER TURN-AROUND
My items are all handmade to order (unless stated otherwise) and once payment has been made please allow 4-6 weeks for it to be completed. This may be longer depending on the time of year or current workload. Please be patient and don't hesitate to message to inquire about your order progress. Although we work hard to complete your order and ship it out please allow 4-6 weeks for an order to be completed. If you require an order for a specific deadline, please specify as we can often accommodate these requirements.
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PHOTOGRAPHS
All photographs are my own (unless stated and source available upon request) and may not be commercially used for any reason without prior permission in writing.
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RETURNS
All sales are final unless we are made aware of an issue on our part. Although we may not be able to issue a refund we will consider shop credits.